Introduction
BookedUp ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our online scheduling platform for dental practices.
Information We Collect
Information You Provide
- Practice Information: Practice name, address, phone number, email, and business details
- Account Credentials: Email address and encrypted password
- Payment Information: Billing details processed securely through Stripe (we do not store credit card numbers)
- Patient Request Data: Information submitted through your booking forms (names, contact details, appointment preferences)
Automatically Collected Information
- Usage Data: Pages visited, features used, time spent on platform
- Device Information: IP address, browser type, operating system
- Cookies: Session cookies for authentication and analytics cookies for service improvement
How We Use Your Information
- Provide and maintain the BookedUp scheduling service
- Process payments and manage subscriptions
- Send service-related notifications and updates
- Respond to support requests and customer inquiries
- Improve our platform and develop new features
- Detect and prevent fraud or security issues
- Comply with legal obligations
HIPAA Compliance
Important Notice: BookedUp is designed as a patient request capture tool, not a complete electronic health record system. While we implement industry-standard security measures, practices are responsible for ensuring their use of the platform complies with HIPAA and other healthcare regulations.
We recommend that dental practices:
- Limit the health information collected through booking forms
- Review and approve all requests before scheduling
- Maintain appropriate safeguards in their practice management systems
Data Sharing and Disclosure
We do not sell your personal information. We may share information with:
- Service Providers: Stripe for payment processing, hosting providers, email services
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with a merger, sale, or acquisition
Data Security
We implement appropriate technical and organizational measures to protect your information, including:
- Encryption of data in transit and at rest
- Regular security assessments
- Access controls and authentication
- Secure cloud infrastructure with Supabase
Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate data
- Request deletion of your account and data
- Export your data
- Opt-out of marketing communications
- Withdraw consent (where applicable)
To exercise these rights, contact us at privacy@letsgetbookedup.com
Data Retention
We retain your information for as long as your account is active or as needed to provide services. When you cancel your account, we will delete your data within 30 days, except where we must retain it for legal compliance.
Children's Privacy
BookedUp is not intended for use by individuals under 18. We do not knowingly collect information from children. If you believe we have collected information from a child, please contact us immediately.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by email or through the platform. Your continued use after changes constitutes acceptance of the updated policy.
Contact Us
If you have questions about this Privacy Policy, please contact us: